Appointment & Cancelation policies

SCHEDULING APPOINTMENTS:
Moving forward, when booking any service online, via phone or in person there will be a 50% service deposit to reserve your appointment time. The 50% deposit will then go toward your service that day. 

If you need to change or reschedule your appointment, and you are within the 24 hour timeframe, the 50% deposit will move with your appointment as long as you choose the RESCHEDULE option, if you CANCEL your appointment and then reschedule your appointment you will have a deposit on both appointments - Please let us know and we can update your account.

If you are outside the 24 hour timeframe, the 50% deposit will not transfer over to your rescheduled/changed appointment and will then be forfeited.

**Same day appointment changes are subject to service provider availability & approval**

SCHEDULING MICROBLADING APPOINTMENTS:
We have a new process for scheduling Microblading appointments.
Currently(until the end of Jan 2023) when setting up

a 1st time new Microblading appointment, the cost is split between 4 appointments:

• $75 at the consultation

• $25 x 2 for clean ups

• $375 at 1st Microblading appt= $500

Moving forward, as of February 2024, the breakdown will look like this:

We will require a 50% deposit upfront when scheduling any Microblading appointments the day of the consultation. For clients scheduling 6 month - 2 year Microblading Touch Up appointments the deposit will be taken over the phone/in store at time of scheduling.

The remainder of the cost will be paid at the first Microblading appointment.

• $250 at the consultation appt

• $250 at 1st Microblading appt = $500
  

LATE APPOINTMENT POLICY:
If you think you may be late to your scheduled service, please call us and we will do our best to accommodate you. We have a small grace period of 5 -10 minutes depending on the service and required timing. If you arrive after the grace period of 5 -10 mins, your appointment will then fall into the "less than 24 hour cancelation policy." The service fee will be applied and you will need to reschedule your appointment.

CANCELATION / NO SHOW POLICY:
We kindly ask for 24 hours notice when rescheduling, changing or canceling your scheduled Waxing, Lamination, Lash Lift, Facial & Microneedling service appointment.
*Microblading appointments require 72 hours notice to cancel or reschedule*
You are able to reschedule, change or cancel your appointment(s) online with the Vagaro App/Website or by calling us directly during business hours. If you need any assistance with using the
Vagaro App, we are happy to assist you!
(Communication via social media/email is not a valid form of cancelation)

If you are outside the 24 hour timeframe (*72 hrs for Microblading*), there is an automatic 50% service fee for your scheduled service(s). This includes 1st time appointments as well. If you are feeling unwell or sick, we ask that you kindly reschedule. Any cancelations/rescheduling due to illness related circumstances will still be charged the cancelation service fee. For No Show/ No Call appointments (excluding Microblading appts) you will be charged 50% of the scheduled service(s).

If you have a Microblading/ Microblading Touch up/ 6m-2yr Microblading Touch up appointment scheduled and you No Show/No Call you will be charged 100% of the appointment service cost. By scheduling these appointments you are agreeing to the cancelation/no show policy.

Emergencies & Unforeseen circumstances will be handled on a case by case basis at our discretion.

We hope to have been explicit and clear about the changes mentioned above! We're here to answer any questions or concerns you may have regarding all updates and changes.